Enquire about our in-house training modules as well as our on-site training services.

We facilitate modules in:
 

1. S.O.A.R. Analysis

• S  Strengths assessment
• O  Opportunity exploration
• A  Attributes
• R  Resultant success factors
   

2. Goal Settings (Targets)

• 8 Steps to the desired end
• Pluses of having targets or goals
   

3. Effective Time Management

• Time management skills hierarchy
• Some principles of time management e.g. planning concentration, positive action
• Some fallacies of time use
• Applying time management to a specific work area
• Time management and personal goals
   

4. Communication

• Miss communication
• Means of communication
• Objectives of communication
• Effects of not listening/Guidelines on listening
• Barriers to communication
• Planning to communicate
• Guidelines on effective speaking
• How to ask and answer questions
   

5. Planning

• Determining the need learning objectives SWOT analysis
• Prioritising or identifying needs
• Action planning
• Potential work output
• Conclusion
• What is planning?
• Enabling skills
• Benefits of planning
   

6. Prioritising

• Definition
• 80/20 rule
• Brainstorming and deciding on the best suggestion
   

7. Training Department

• Key objectives
• Main functions
• Training responsibility of managers
• Training responsibility of employers
• Mission statement
   

8. Action planning

• Overview of action planning
• Setting SMART objectives (specific, achievable, realistic)
• Programming and delegation
   

9. Organising

• Key performance areas
• Obtaining physical resources
• Delegation
   

10. Controlling

• Learning objectives
• Potential work output
• Definition of control
• Control hints
• Control process
• Organizational control process
• Control action planning
   

11. Problem-solving and decision making

• Steps in rational problem solving and decision making
   

12. Managing performance

• Observing and documenting performance
• Importance of feedback
• Coaching for improved performance
• Behaviour modification
• Improving performance
• Changing acceptable performance
   

13. Group decision making

• Pro’s and cons of group decision making
   

14. Conflict management

• Dealing with avoidable conflict
• Steps in handling actual conflict
• Conflict aftercare

15. Managing the BOSS upwards

16. Managing change

• Why people resist change in a workplace
   

17. Managing diversity (People)

• Like all other people
• Like some other people
• Like no other person
   

18. Managing Business relations

• Communication
• Responsiveness
• Courtesy
• Access
• Reliability and competency
   

19. Motivation

• Model of behaviour
• Hierarchy of needs of a person
• Motivation management
• The work relationship
   

20. Orientation of new employees

• Introduction
• Stages of orientation
   

21. Managing grievances

• Handling complaints
• How to contain grievances
   

22. Productivity

• Overview of the concept of productivity
• Productivity measurement
   

23. Management/supervisory/ development

24. Effective meetings

25. Team briefing

26. Managing teams

27. Group dynamics & problem solving

28. Emotional Intelligence

29. Negotiation Techniques

30. Stress Management

31. Supervisor Training

32. Team Dynamics

33. Team Leadership