Enquire about our in-house training modules as well as our on-site training services.
We facilitate modules in:
1. S.O.A.R. Analysis
- S Strengths assessment
- O Opportunity exploration
- A Attributes
- R Resultant success factors
2. Goal Settings (Targets)
- 8 Steps to the desired end
- Pluses of having targets or goals
3. Effective Time Management
- Time management skills hierarchy
- Some principles of time management e.g. planning concentration, positive action
- Some fallacies of time use
- Applying time management to a specific work area
- Time management and personal goals
4. Communication
- Miss communication
- Means of communication
- Objectives of communication
- Effects of not listening/Guidelines on listening
- Barriers to communication
- Planning to communicate
- Guidelines on effective speaking
- How to ask and answer questions
5. Planning
- Determining the need learning objectives SWOT analysis
- Prioritising or identifying needs
- Action planning
- Potential work output
- Conclusion
- What is planning?
- Enabling skills
- Benefits of planning
6. Prioritising
- Definition
- 80/20 rule
- Brainstorming and deciding on the best suggestion
7. Training Department
- Key objectives
- Main functions
- Training responsibility of managers
- Training responsibility of employers
- Mission statement
8. Action planning
- Overview of action planning
- Setting SMART objectives (specific, achievable, realistic)
- Programming and delegation
9. Organising
- Key performance areas
- Obtaining physical resources
- Delegation
10. Controlling
- Learning objectives
- Potential work output
- Definition of control
- Control hints
- Control process
- Organizational control process
- Control action planning
11. Problem-solving and decision making
- Steps in rational problem solving and decision making
12. Managing performance
- Observing and documenting performance
- Importance of feedback
- Coaching for improved performance
- Behaviour modification
- Improving performance
- Changing acceptable performance
13. Group decision making
- Pro’s and cons of group decision making
14. Conflict management
- Dealing with avoidable conflict
- Steps in handling actual conflict
- Conflict aftercare
15. Managing the BOSS upwards
16. Managing change
- Why people resist change in a workplace
17. Managing diversity (People)
- Like all other people
- Like some other people
- Like no other person
18. Managing Business relations
- Communication
- Responsiveness
- Courtesy
- Access
- Reliability and competency
19. Motivation
- Model of behaviour
- Hierarchy of needs of a person
- Motivation management
- The work relationship
20. Orientation of new employees
- Introduction
- Stages of orientation
21. Managing grievances
- Handling complaints
- How to contain grievances
22. Productivity
- Overview of the concept of productivity
- Productivity measurement